Internet safety advise
How to stay safe online
Only visit trustworthy websites
A secure website will start with https:// in front of the address. Never enter confidential data if you are uncertain about the legitimacy of a site.
Use of trusted computer
When accessing confidential online information, make sure you use a trusted computer or mobile device. Do not use public computers such as computers in Internet cafés, lobbies, etc. to access online services or perform financial transactions.
Log off the online session and clear the browser cache after every session
It is recommended to manually log-off all online sessions once finished and to clear the cache data. The browser’s cache stores the contents of all the web pages that have been visited. Hence it is advised to clear the cache to safeguard private information and prevent another user from viewing what you has been entered.
Partners Group advises clients to consider the use of encryption technology to protect highly sensitive or confidential information.
Keep your software up to date and disable unneeded services
To be even better protected, update operating systems, anti-virus and firewall products with security patches or newer versions on a regular basis. Consider the use of spam filters and even "antiphishing" software to help screen out potential phishers on websites and emails.
Generally, disable unnecessary services such as printer or file sharing when accessing the Internet in order to avoid infection by malware.
Regular backups of critical data are essential and Partners Group advises clients to regularly take backups of such data.
How to spot suspicious calls and emails and the best way to address them
Phishing is an attempt to access sensitive information such as passwords, bank details and account information through seemingly legitimate telephone calls, websites and emails.
Based on advice by financial services regulators such as the Monetary Authority of Singapore (MAS), Partners Group educates clients and staff on the dangers of email-based phishing. The information herein mainly focuses on the My Partners Group portal.
Always review unsolicited contact
Clients should be attentive to any unexpected email, phone call or fax that claims to be from an asset manager, bank, credit card or online company. Never share confidential information with anyone if in doubt about the sender or the reason for the request. If any doubt about a communication received from Partners Group arises, please contact your client relationship manager and delete such junk or chain emails.
Don't click on links or download attachments from suspicious emails. Moreover, don't install software or run programs of unknown origin.
Sometimes it can be difficult to differentiate a phishing email from a genuine. Beware of unusual sender addresses, spelling mistakes and strange elements such as the tone of the email, disclaimers and logos. If there is any doubt about the authenticity of an email, please contact your client relationship manager.
Verify payment requests
When receiving bank details over email, we recommend to call the recipient on a known documented number that is not in the email to verify the details.
Ignore emails about allegedly unusual account activity
Phishing emails often aim to incite curiosity or a sense of urgency in order to get the recipient to click a link or open an attachment. Genuine organizations are highly unlikely to contact clients by email in order to inform them about suspicious payments or transfers from their account.