Privacy Policy

Data Protection Regulations of Partners Group AG regarding use of My Partners Group App

Data protection and data security are major priorities for Partners Group AG ("Partners Group"). Therefore the protection of personal data during all business processes is also very important. This declaration on data protection explains which information we may record when you use the My Partners Group App and how this information may be used.

By using the My Partners Group App, you declare yourself to be in agreement with the data recorded about you being processed in the manner and for the purpose described hereinafter.

1. Collecting and saving customer data

When a customer uses the My Partners Group App, the following customer data may be required, which Partners Group collects and saves:

  • Customer data that customers enter when registering for the My Partners Group App (e.g. name, company, contact details);
  • Customer data resulting from the usage of the My Partners Group App (e.g. information regarding duration and frequency of usage);
  • Non-personal data derived due to technical processes when using the My Partners Group App (e.g. device model, IP address).

2. Use and transfer of personal data

Partners Group processes customer data in order to provide its services. Partners Group customers agree to Partners Group being able to process their data for the following purposes within the Partners Group group.

  • to fulfill its contractual obligations and to guarantee its high quality of service;
  • to maintain and develop relations with its customers;
  • to maintain the security of its operations and the infrastructure of Partners Group;
  • to carry out necessary work to maintain and develop the My Partners Group App;
  • deliver customized information to customers.

Partners Group will reveal data to public authorities only if this becomes compul-sory. Our employees are under obligation to maintain confidentiality.

3. Analytics and diagnostics in particular

Partners Group collects information to provide better services to all users. The app collects information in the following ways:
a.)    Information you give Partners Group by means of the feedback functionality; and
b.)    Information collected by the use of the My Partners Group App (device-specific information, log information on usage of app features, location information).

In order to achieve the information collection, Partners Group makes use of a commercial service ( The retention and privacy policy of this service applies.

Participation in analytics and diagnostics is optional and does not limit the usage of the My Partners Group App. If you do not wish Partners Group to collect this information, you can opt out in the user settings section of this My Partners Group App.

4. Business relations with third parties

In order to execute business processes in an optimal manner, it is necessary for certain Partners Group customer data to be processed by third parties. Partners group uses third party web analysis  services to evaluate the usage of the My Partners Group App. This means that these partner companies may consult customer data and process it accordingly. Information generated by these web analysis services regarding the usage of the My Partners Group App can be transferred to and saved on servers in third countries.
Partners Group ensures that contracted third parties are under the same obligations to maintain confidentiality as Partners Group itself. Partners Group places third parties under obligation to process data exclusively in the same way as Partners Group is permitted to do and forwards only such data to third parties for processing as is necessary to fulfil its contractual obligations.

5. Cross-border disclosure of data

Partners Group will disclose data abroad only if this is necessary for the provision of services. Partners Group will agree by contract (guarantees) with the relevant recipient of the data that data protection laws will be observed and that data protection will be safeguarded.

Partners Group takes the necessary steps to ensure that third parties adhere to the guarantees and data protection regulations.

6. Information request by customer

Upon receiving a request in writing, Partners Group will inform a customer which customer data about him or her is saved (e.g. name, address).

7. Security

Partners Group takes extensive safety and operational precautions to protect cus-tomers' personal data held by Partners Group from unauthorized access and mi-suse. The safety procedures are checked regularly and adapted in accordance with technological advances.

8. Agreement by customers and changes to the data protection regula-tions

As a user of the My Partners Group App, customers agree to allow Partners Group to collect and save customer data for the purposes mentioned in accordance with the above Partners Group regulations. Partners Group reserves the right to modify these data protection regulations at any time. The data protection regulations in force at any particular time shall be those published under the My Partners Group App in the Apple App Store. Users are therefore advised to check regularly the current version of the Data Protection Regulations. By continuing to use the My Partners Group App, customers agree to the Partners Group data protection regulations that are in force at the time.

9. Contact

If you require any more information about how Partners Group records or processes personal data, please contact the following email address:


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