Policies and directives
Compliance and business ethics
At Partners Group, we recognize that in the industry in which we operate, reputation and trust are of utmost importance. Since our inception, we have strived to cultivate a strong culture of ethics and compliance with local and international laws and regulations to ensure our clients’ interests are always at the forefront of our activities.
Our compliance management program consists of various measures by which we address the legal and regulatory risks we face and achieve our compliance objectives in various jurisdictions. This includes the monitoring of regulatory developments in relevant jurisdictions, the fulfillment of our ongoing regulatory obligations and procedures, and the propagation of our firm’s directives and policies.
Our Code of Conduct summarizes the key directives, policies, practices and values which enable us to maintain the high standards of business conduct which have always been at the heart of our success. We review and update (where necessary) our directives and policies at least on an annual basis to reflect regulatory developments or relevant operational changes. Our global directives may also be supplemented by local directives where required by local laws. These policies and directives are drafted to the highest global standards to inform employees of their regulatory obligations and expected standards.
To ensure all employees are fully aware of the contents of these policies and directives, we conduct targeted training and education sessions, coordinated by our Compliance team. Among existing compliance trainings are:
- Introduction sessions for new joiners, in which new joiners are introduced to the most relevant compliance policies and directives. All new employees must complete the new employee compliance curriculum, passing the embedded knowledge checks, in their first ten days of employment. Further, they attend introduction day events, where various teams provide presentations, or watch those presentations via prerecorded videos on our intranet. Group Compliance forms part of those introductory sessions and introduces the department, the compliance program, including those directives and policies which are most relevant for all employees, and the obligations of employees;
- On an annual basis, every employee, including all members of our Executive Committee and Board of Directors, has to take and pass an online compliance training and test, where they have to answer questions regarding the content of various compliance policies and directives, as well as ad hoc trainings which are more specialized and specifically held with certain groups of people within Partners Group, such as international marketing training for the Client Solutions teams or AML/KYC training for all employees involved in the onboarding of new clients
- The firm also operates a Corporate Deliverables Policy, which outlines employees' responsibilities for adhering to internal and external corporate-related obligations, to encourage personal accountability by Partners Group employees. Breaches of Partners Group compliance instructions or failure to adhere and complete trainings are subject to sanctions under the policy. These sanctions include fines to an employee's compensation to address the non-compliance.
Partners Group expects its employees to speak up if they know of or suspect misconduct, i.e. conduct or occurrences that violate law, regulations, internal instructions, group processes or the Partners Group Charter. Examples of misconduct include, but are not limited to, the following:
- Fraud, bribery and corruption, theft or other crime
- Financial irregularities
- Regulatory breaches
- Insider dealing
- Breaches of Partners Group instructions or the Partners Group Charter
- Sexual harassment and discrimination, coercion and bullying
- Violations of health and safety regulations
- Falsification of company business and/or financial records
- Expense reimbursement fraud
- Mis-selling or non-adherence to marketing rules
- Suppression and elimination of documents
- Failing to disclose an existing or potential conflict of interest
- Failing to disclose information (e.g. “kickback” / “back-hand” schemes / gifts and invitations) where an employee receives or offers an incentive in exchange for offering a third-party Partners Group business or receiving an investment/service from a third-party
- Failure to disclose material information required for an informed investment decision
- Abusing a position of responsibility (e.g. embezzlement)
Partners Group employees are encouraged to share their concerns of misconduct with someone who can address them properly. This person will usually be an employee’s manager, senior professionals in Compliance, Human Resources or anyone in the Global Executive Board or Executive Committee with whom employees are comfortable in approaching.
Another way to report misconduct is via our Speak-up Platform, which is administrated by a third party in order to ensure anonymity for whistle-blowers. Employees that have suspicions of or knowledge about any misconduct may report such incidents through this channel. The Speak-up Platform enables them to send reports and communicate securely and anonymously with Partners Group’s case manager by way of an individual case number and password. Partners Group is obliged to launch an internal investigation into any incident reported via the Speak-up Platform.
In accordance with our Code of Conduct and Charter, we aim to act as a good corporate citizen, paying the correct amount of tax at the correct time. We aim to do this by ensuring that we manage and report our tax affairs in a manner that safeguards compliance with international tax guidelines and all applicable tax laws and obligations in each country in which we operate.
We do not undertake aggressive tax planning or artificial tax arrangements. Where we seek for efficient management of tax matters to protect shareholder value, we only implement supportable and sustainable tax positions based on sound commercial activities and in line with the spirit of the law.
Data protection & privacy
Managing the data we receive from our customers, employees, and business partners around the world is an important part of building the strong relationships that are key to our success. Our global data protection framework is based on internationally recognized data protection and privacy principles and guides our collection, use, transfer, release, disclosure, and security of personal data and outlines our expectations of third parties who process data on our behalf. The framework includes policies on, among others, information security measures, training and awareness, and business relevant procedures guided by our Data Protection Officer and specialized legal counsel. Additionally, we take care to understand the changing landscape of relevant laws and regulations that may apply to continuously update our global data protection framework.
Anti-bribery & corruption
Partners Group operates a zero tolerance approach to the offering or receiving of bribes in any form. All employees and service providers are expected to conduct themselves with integrity, impartiality and honesty at all times.
Gifts, hospitality, promotional and other business events, as defined in our Anti-bribery and Gifts Directive, have to be disclosed and submitted for approval in our intranet-based approval tool. The appropriate "Approving Person" as defined by our policy conducts a first check to assess whether such gifts may be accepted/events attended based on a set of rules, and a second check is conducted by our Compliance team.
Gifts given to or offered by employees or Partners Group’s service providers as a reward, inducement or encouragement for preferential treatment or improper or dishonest conduct are strictly prohibited. Furthermore, our employees must not solicit gifts of any type or value.
Partners Group has a set of sound Anti-Money Laundering (AML) procedures that allow employees to make an informed decision as to whether a transaction with a customer may involve money laundering or may finance improper or illegal activities.
Based on the type of clients we engage with and the illiquidity and duration of most of our investment programs, it is our assessment that the risk of money laundering across our business is relatively low. Nonetheless, we are conscious of the need to be vigilant and are aware of the obligations and challenges posed by money laundering. We have implemented a robust global framework to ensure that we are not used as a conduit for money laundering.
When undertaking customer and beneficial owner due diligence, we have in place AML controls (e.g. careful due diligence; verification; checks against lists of suspected terrorists; assessment of whether the amount invested is commensurate with source of wealth and funds) to identify and verify the identity of customers. As part of the due diligence process, a risk assessment is undertaken to determine whether a potential customer is to be classified as low-risk, standard-risk or high-risk. Where an underlying principal or beneficial owner has been identified as a politically exposed person (PEP), the customer may generally be classified as high-risk. We continue to monitor these aspects and conduct controls throughout the lifetime of our investment programs.
Monitoring also includes the monitoring of customer transactions. Additional investigations are carried out into business transactions that are deemed to involve higher risk. For instance, such transactions may include transactions inconsistent with the pattern of activity expected of a particular customer, or requests by customers to carry out money transfers to bank accounts other than those held in the name of the customer.
In order to ensure oversight of AML matters, we have appointed AML officers depending on the office where the client due diligence is conducted. AML procedures may be handled in-house or, where appropriate, outsourced to regulated service providers in the relevant jurisdiction.
We place considerable importance on providing our clients with the highest level of service. However, we understand that there may be occasions when clients' expectations may not be met. We understand the importance of complaints and view them as an opportunity to learn and to improve our controls, as well as a chance to put things right for our clients.
Our Client Complaints Policy outlines the channels through which our clients can make complaints and the ways these will be handled and resolved.
UK Modern Slavery Statement
In our regulated investment management business, the risk of slavery and human trafficking is, by definition, very low. We can only hire employees with appropriate training, experience and without a criminal record. Therefore, we are competing with other service providers to attract the best professionals and provide them with a demanding and rewarding working environment.
In our supply chain, the risk of slavery and human trafficking is also very limited because our service providers are known, reputable, professional and/or regulated service providers.
We endeavor to prevent slavery and human trafficking in our business and supply chains by:
- periodically reviewing and adapting our company policies to raise awareness of and reflect our endeavors in the prevention of slavery and human trafficking;
- subjecting new prospective employees to strict checks on their identity, references, qualifications and criminal records without exception;
- training the relevant staff involved in procurement;
- obtaining services only from known, reputable, professional and/or regulated services providers and suppliers;
- including appropriate contractual language in our service and supplier contracts;
- periodically subjecting our supplier and service procurement processes to internal audit spot checks
We are committed to investing our clients’ capital in a responsible way by integrating environmental, social and governance (ESG) factors, alongside commercial and financial factors, into our investment due diligence and ownership. We believe this is a core part of our fiduciary duty to act in the best interests of our clients and their beneficiaries. As a private markets investment manager, we integrate ESG factors throughout the investment process in all investment types (direct, primary and secondary) and asset classes (private equity, private debt, private infrastructure and private real estate). To ensure the systematic integration of ESG factors in this process, we have developed a Responsible Investment Policy, which is reviewed and updated on a yearly basis.
Diversity and prevention of harassment & discrimination
Partners Group is strongly committed to promoting a diversity of perspectives, skills and backgrounds as we believe this makes us better at what we do. Diversity inherently enhances our capabilities and operational excellence, and it remains a priority for us to ensure the policies and practices that govern our firm accurately reflect this belief. We are proud of our professional and congenial work environment and will take all necessary steps to ensure that this environment is free from harassment and discrimination based on legally protected characteristics.
Our policy on the Prevention of Harassment, Discrimination and Retaliation outlines our expectations regarding employee respect, civility and professionalism. All employees, officers, and other workers over whom Partners Group has control are required to read and agree to comply with the policy.