As the Senior Oversight Officer, you will own the oversight program for internal and external service providers in Guernsey, ensuring operational excellence and mitigating risks tied to outsourcing. Your focus will be on maintaining rigorous due diligence, driving quality and timeliness of deliverables, and managing dependencies on third-party performance. This role combines daily oversight with strategic project and change management to enhance operational resilience.
Key Responsibilities
- Governance & Risk Mitigation: Maintain a robust oversight framework to monitor service provider performance against contractual SLAs and operational standards. Proactively identify and address emerging risks (e.g., service disruptions, quality gaps, communication barriers) to safeguard operational continuity.
- Service Provider Oversight: Lead due diligence visits, performance reviews, and ongoing monitoring activities. Ensure documentation of findings, track remedial actions, and collaborate with stakeholders to resolve escalations.
- Process Innovation: Continuously refine the Oversight service catalogue, integrating industry best practices and adapting methodologies to address evolving operational risks.
- Stakeholder Collaboration: Partner with cross-functional teams to align oversight strategies with business goals, drive global initiatives, and act as a change agent for process improvements.
- Performance Accountability: Monitor team KPIs, ensuring high-quality execution of oversight activities and timely resolution of service provider issues.
- Strategic Projects: Lead initiatives to enhance operational efficiency, such as optimizing vendor transitions, mitigating data security vulnerabilities, and preventing scope creep.
- Governance: Represent oversight reporting and perspectives in board, committee, and operational meetings, providing insights on vendor performance and risk exposure.
